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Query of Account Contacts Shows Both Active and Inactive Records (Doc ID 2677359.1)

Last updated on JUNE 08, 2020

Applies to:

Oracle Receivables - Version 12.1.3 and later
Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When trying to query particular Contact Role records from Account Contacts, the system returns both Active and Inactive records.
The selection of both Inactive and Active records occurs although only Active is selected from the Status LOV.

STEPS TO REPRODUCE
==================
* Precondition: there are both Active and Inactive Account Contact records.

  1. Open Customer window and query the existing customer.
  2. Open Account Details
  3. Open Communication TAB
  4. Set search criteria.
    - Status : Active
    - Show Contacts : Bill To
  5. Click on 'GO' button
  6. Both Active and Inactive records displayed even though the Status "Active" is selected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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