My Oracle Support Banner

AGIS AME Stamps Incorrect Approver ID When Approved from Inbound Users Interface Screen (Doc ID 2677473.1)

Last updated on JULY 21, 2022

Applies to:

Oracle General Ledger - Version 12.2 and later
Oracle Financials Common Modules - Version 12.2 and later
Information in this document applies to any platform.
Approvals Management Engine (AME)
Advanced Global Intercompany System (AGIS)

Symptoms

AME Exceptions when approving AGIS transactions for the Inbound page.

The issue does not reproduce if the approval is done from the notification page.
Transactions are "approved" but the approver saved is not the real approver.
In the AME exception log we see the following error message for these transactions: "The approver passed to ame_api2.updateApprovalStatus does not match anyone on the list of approvers."


EXPECTED BEHAVIOR
Expected the approver to be saved as the last person that approved the batch.



Changes

 None

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.