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UPK: Knowledge Center Player Section Shows 2 Players With Same Name (Doc ID 2677677.1)

Last updated on JUNE 09, 2020

Applies to:

User Productivity Kit - Version 12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Using UPK 12.1.0.x


Incremental publishing is replacing the entire library on Knowledge Center and sometimes creating a separate player with same name.

Customer would like incremental publish to work only to update the content that has changed.

The issue can be reproduced at will with the following steps:
1. Copy content folder
2. Paste->Special into new folder
3. Publish new folder to Knowledge Center


Due to this issue, users cannot determine which player has the changes.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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