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Discount Amounts are not Reflecting in the Discount Alert Grid on the Dashboard Page When First Logging In for All Organizations (Doc ID 2678492.1)

Last updated on JANUARY 28, 2022

Applies to:

Oracle iReceivables - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Dispute Components


ACTUAL BEHAVIOR
---------------
Discount Amounts are not reflecting on the Discount Alert Grid on the Dashboard page when first logging in as an external user for All Organizations.

EXPECTED BEHAVIOR
-----------------------
If the discount is available, then it should always display when first logging in.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login as an External user for All Organizations.

2. Once logged in, click on the discount alerts, and changed the discount to All Discounts. The grid should display a single discount available to this customer, however, the discount amount show an amount equal to 0.00.

3. Click on the invoice number hyperlink to go to the Oracle invoice for this transaction.

4. Click on the link to Return to Account Details and click on the Dashboard tab.  Then clicked on discount alerts, and changed the discount to All Discounts. The grid displayed showing a single discount available, however, this time the discount amount populated with the discount value greater than 0.00.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users see inconsistent information.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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