My Oracle Support Banner

Item XXXXX Is Not on The Price List, When We Are Creating The RMA Order By Copying an Original Order Using Pricing Option "At Original Selling Price" (Doc ID 2678601.1)

Last updated on JUNE 11, 2020

Applies to:

Oracle Order Management - Version 12.2 and later
Oracle Advanced Pricing - Version 12.2 and later
Information in this document applies to any platform.

Symptoms


When attempting to create a RMA order through copy original order,
the following error occurs.

ERROR
Item XXXXX is not on the price list, when we are creating the RMA order by copying the existing order.
  

EXPECTATION
Expectation is that the rma created through copying the original order should have lines with the same prices (Unit Selling Price and Unit List Price) as the original line

CHANGES
Applied <Patch 31170816>:R12.QP.C


HOW TO REPLICATE
1. Responsibility: Order Management Super User (or equivalent)
2. Navigate to: Orders, Returns > Sales Orders
3. Query original sales order
4. Actions > Copy (copy to return order type / line type with pricing option 'At Original Selling Price'.

NOTES
----------
This is happening only for RMA orders, when a standard order is created by copying it is copying with freeze price correctly.
ULP = Unit List Price
USP = Unit Selling Price
UOM = Unit of Measure

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.