Bulk Receive Service Order Error While Creating From HTML Service Request (Doc ID 2679944.1)

Last updated on DECEMBER 03, 2020

Applies to:

Symptoms

On : 12.2.8 version, Repair Execution

ACTUAL BEHAVIOR
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Bulk Receive Service order is erroring while creating from HTML SR --> Tasks and resolution--> Create Repair order with following information in the LOG

ERROR
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Transaction Number : XXXXX

  Item Service Request Number Service Order Number Unplanned Receipt Over Receipt Under Receipt Status
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 ABC NNNNNNNN Yes No No Errored

EXPECTED BEHAVIOR
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Expect the Service Order to be created with no error

 

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to Contact Center HTML Page and Create Service Request
4.Click on Task and Resolution tab
5.Click: Create Repair Orders
Create Order screen opens
6.Item, Qty, PO Number, SO type
Click Process
Unplanned Receipts screen appears
Click Process
Screen will open showing confirmation and Service Request no. at top left
7.Click on Service Request no.
8.Scroll down to Repair Orders

Changes

Cause

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