My Oracle Support Banner

Can not dropship item XXX because it is either a SERVICE item or part of a Ship-Model-Complete Configuration (Doc ID 2680670.1)

Last updated on JUNE 26, 2020

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

When trying to add the model item in the sale order line and change source type from "internal" to "external", the following error occurs:
"Can not dropship item XX because it is either a SERVICE ITEM or part of a Ship-Model-Complete configuration".

Customer is trying to add the model item without components. The configuration of the model item is of type PTO MODEL. Why is the error happening?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.