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Oracle Time and Labor (OTL) Enterprise Asset Management (EAM) Performance When Pushing The Details Button (Doc ID 2681282.1)

Last updated on FEBRUARY 10, 2021

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 to 12.2.9 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When attempting to Open Timecard details, the following error occurs only for EAM Time Cards after a timeout (10 minutes?).

ERROR

"Internal Server Error
The server encountered an internal error or misconfiguration................"

STEPS

The issue can be reproduced at will with the following steps:
1. Timecard Self service responsibility >> Recent Timecards
2. Click on details icon for any of the recent time card entries as below:
3. It keeps loading and then the page crashed after 10 minutes


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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