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See Same Processing Constraint Message When Creating New Order AFTER Error (Doc ID 2682758.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle Order Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Transaction Entry

When attempting to adjust any value after creating a new order the user receives
the same processing constraint message and the following error occurs.

OBSERVATION
--------------------------
Receive the same processing constraint message when Create New order after error.
No constraints are fired when increasing quantity but when decreasing the quantity
the constraint is asking to provided a valid change reason.

ERROR
-----------------------
Please provide a valid change reason for Line 1.1.

STEPS
-----------------------
1. Responsibility: HTML Interface
2..Enter an order header, then enter a line. Try adjusting any value (example quantity) that invokes a processing constraint message
3. Now hit cancel button. This successfully receives the same processing constraint message when Create New order after error takes back to “Customer Overview” page.
  > At this stage the cancel issue did not come (because we have not navigated to any child page yet).
4. However next step causes issues - When we again click on “Create Order”, enter new header details.
  > When we try entering the line, we receive the same processing constraint message that was received in step1.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, need to resolve the issue where no constraints are fired
when increasing quantity but when decreasing the quantity the constraint is
asking to provided a valid change reason.

Cause

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In this Document
Symptoms
Cause
Solution
References


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