Requisition Is Automatically Approved After Two Timeout Notifications Without Any Update On Them (Doc ID 268291.1)

Last updated on APRIL 21, 2017

Applies to:

Oracle Purchasing - Version 11.5.1 to 12.2.6 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

Purchase Requisition is submitted for approval, but is pre-approved as it is within limit of preparer.

The Approver does not action the email notification (does not Approve or Reject).
Timeout occurs and 2 notification reminders are sent - still no action taken against them.

Requisition is not returned to the requestor with a status showing the unapproved action, as Incomplete for ex - it appears with an Approved status (and shows as such in the Action History), although final Approver did not actually approve it.

So the Requisition is automatically approved after 2 timeout notifications and instead it is expected that it should be returned to the Preparer indicating that no approver has been found.

 

The same applies to Purchase Orders.

Cause

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