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Planned Effort LOV only shows Base Time Unit (Hour) (Doc ID 268439.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

You created a Service Request (SR) and then created a task under the Tasks tab. 
When you try to specify the Planned Effort in the LOV, you only get (Hour) for a choice.
Steps
(R) Customer Support ->Service Requests ->Create Service Request.


Changes

You have set up the Time Unit of Measure Class:

Navigation: (Inventory => Setup => Units of Measure => Classes).

Current Time base unit is Hour.

You defined the conversion for DAY, HOUR, MINUTES and MONTH.

Then you set the following profile options:

Service: Day Unit of Measure DAY
Service: Hour Unit of Measure Hr
Service: Minute Unit of Measure Min
Service: Month Unit of Measure MTH
Service: Time Unit of Measure Class Time

Cause

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