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Customer Merge Fails with ibe_merge_pvt.Customer_merge Error (Doc ID 268465.1)

Last updated on JULY 11, 2022

Applies to:

Oracle iStore - Version 11.5.9 to 12.1.3 [Release 11.5.9 to 12.1]
Information in this document applies to any platform.

Symptoms

Running the Customer Merge (RAXMRG) concurrent program results in the following error messages:

Error Message in log file
---------
MSG-00001: IBE_MERGE_PVT.CUSTOMER_MERGE()+
MSG-00001: User exit FND MESSAGE_NAME failed
MSG-00001: IBE_MERGE_NOT_ALLOWED
MSG-00001: IBE_MERGE_PVT.CUSTOMER_MERGE : User-Defined Exception
[...]
IBE_MERGE_PVT.CUSTOMER_MERGE : User-Defined Exception
[...]
----------


Additional Errors Reported

1)
---------
MSG-00001: User exit FND MESSAGE_NAME failed
MSG-00001: IBE_MERGE_NOT_ALLOWED
MSG-00001: IBE_MERGE_NOT_ALLOWED
MSG-00100: merge_products errored out

2)
--------
MSG-00001: IBE_MERGE_PVT.CUSTOMER_MERGE : ORA-01422: exact fetch returns more than requested number of rows

Changes

 

Cause

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