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Changing Ship To Customer Erases Bill To Contact, Sales Person (Doc ID 2686354.1)

Last updated on JULY 10, 2020

Applies to:

Oracle Order Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Changing Ship to Customer erases Bill to contact, sales person on HTML UI.

EXPECTED BEHAVIOR
Expect changing of ship to customer does not erase Bill to contact and sales person.

STEPS
1. Order Management, HTML User Interface
2. Sales Order - HTML UI
3. At the header level, select the Customer Contact, Select the Salesperson and Sales Channel. Save it.
4. Go to Ship to tab and change the Ship to location and save. The previously saved Customer Contact/Salesperson gets wiped out

Cause

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In this Document
Symptoms
Cause
Solution
References


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