My Oracle Support Banner

Offers Accruing To Incorrect Beneficiary For Third Party Batch Accruals (Doc ID 2686430.1)

Last updated on JULY 01, 2020

Applies to:

Oracle Trade Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Indirect Sales Management

ACTUAL BEHAVIOR
---------------
Offers accruing to incorrect beneficiary for third party batch accruals

Offers are accruing to incorrect customer when processing third party resale accrual batches.
 

EXPECTED BEHAVIOR
-----------------------
Accruals should only be generated to customer based on market eligibility

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Offer is qualified to customer number XXXX2877 and the offer does not have any beneficiary specified. We processed a indirect sale batch for the customer # XXXX2877, however, the accrue to on the offer shows different customer XXXX9999.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.