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Create Repair Orders Button is Not Enabled in Resolution and Wrap Up Tab of SR HTML Screen (Doc ID 2686457.1)

Last updated on JULY 03, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Repair Execution

ACTUAL BEHAVIOR
--------------
After enabling the Repair Orders section in the Resolution and Wrap up tab of Service Request HTML page, the Repair Order created using Create Service Order HTML is displayed, but the Create Repair Orders Button is not enabled for the business processes.

EXPECTED BEHAVIOR
-----------------------
Expect the Create Repair Orders button to be enabled.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Depot Repair Manager
(N) Depot Repair > Repair Orders


 

Cause

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In this Document
Symptoms
Cause
Solution
References


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