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"Invalid Serial Number" Error When Completing Jobs For Service Orders (Doc ID 2686997.1)

Last updated on JULY 03, 2020

Applies to:

Oracle Depot Repair - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Repair Execution

When attempting to complete a job for a service order for a serialized item, the following error occurs:

ERROR
-----------------------
Invalid Serial Number
Transaction processing for the selected job has failed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in with Depot Repair Manager responsibility.

2. Go to Repair Technician Portal.

3. Query for a service order for a serialized item.

4. Complete job.


Note: This issue happens only for the serial controlled items. For non-Serialized items the job is completed successfully.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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