My Oracle Support Banner

Error When Accessing Ecc Dashboard (Doc ID 2687235.1)

Last updated on AUGUST 10, 2021

Applies to:

Oracle Trade Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Account Manager Dashboard

ECC Dashboard for CHRM giving error message

ERROR
-----------------------
"Set Profile option FND: Diagnostics to 'Y' to view Stack Backtrace"
oracle.apps.fnd.framework.OAException: Could not load application module
'oracle.apps.ozf.ecc.claim.server.OzfClaimsEccAM'.

D-02938: Multi-organization routine failed to initialize a session for the
product:  &PRODUCT. Please inform your support representative.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 852
ORA-06512: at "APPS.MO_GLOBAL", line 795
ORA-06512: at line 1
&#59;  

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access ECC dashboard


 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.