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[Non WMS Org] Interface Trip Stop of Return Order Error: Failed to Pack/Unpack item|The item was not found at the specified location. (Doc ID 2687355.1)

Last updated on JULY 13, 2021

Applies to:

Oracle Warehouse Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

Problem Statement
In non WMS org, Interface Trip Stop of Return Order fails.

Error
Failed to Pack/Unpack item|The item was not found at the specified location.

Steps to Reproduce

The flow of Enhanced Return to Vendor Process in R12.2.2+ in Note 2109517.1

  1. Set profile "RCV: Track Shipments for Return To Vendors" to Yes
    Complete the required setup by following Note 2109517.1

  2. Navigate to Receiving > Returns
    Create Return Order

  3. Navigate to Shipping Transactions Form
    3.1 Actions: Auto-create Deliveries
    3.2 Actions: Create LPNs
    3.3 Actions: Pack
    3.4 Ship Confirm

  4. Interface Trip Stop Completed with Error


The org is Not WMS org.
But, customer uses "Create LPNs" and "Pack" in Shipping Transactions Form.
The LPN here is just a Container, not a WMS LPN.
If customer doesn't use "Create LPNs" and "Pack", then there is no issue.
For normal Sales Order, there is no issue if "Create LPNs" and "Pack" is used.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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