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EBS: Login issue users see Exception+while+updating+user+session (Doc ID 2687924.1)

Last updated on SEPTEMBER 04, 2023

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.2 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.

Symptoms

When logging in, the user is facing the following error

https://test.oracle.com/OA_HTML/jsp/fnd/fnderror.jsp?text=Exception+while+updating+user+session


 oacore log shows the below

oracle.apps.fnd.ext.sso.FndSsoLogin ssologin2
SEVERE: Failed to create session
java.sql.SQLException: ORA-20001: Oracle error -20001: ORA-20001: Oracle error -12705: ORA-12705: Cannot access NLS data files or invalid environment specified
has been detected in fnd_global.set_nls.set_parameter('NLS_TERRITORY','CANADA').
has been detected in fnd_global.set_nls.
ORA-06512: at "APPS.APP_EXCEPTION", line 72
ORA-06512: at "APPS.FND_GLOBAL", line 280
ORA-06512: at "APPS.FND_GLOBAL", line 1584
ORA-06512: at "APPS.FND_GLOBAL", line 1612
ORA-06512: at "APPS.FND_SESSION_MANAGEMENT", line 1067
ORA-06512: at "APPS.FND_SESSION_MANAGEMENT", line 1339
ORA-06512: at "APPS.FND_AOLJ_UTIL", line 509
ORA-06512: at "APPS.FND_AOLJ_UTIL", line 275

Changes

 Migrated the EBS to OCI

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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