"Unexpected Error" When Trying to Acknowledge More Than Five Instructions on Operator Workbench (Doc ID 2688679.1)

Last updated on JULY 08, 2020

Applies to:

Symptoms

On : 12.1.3 version, Touch Screen UI

When attempting to Acknowledge more than five instructions on the Operator Workbench,
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.

followed by

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.gmo.instruction.kiosk.server.KioskInstanceInstructionProcessAMImpl.startESignatureProcess(KioskInstanceInstructionProcessAMImpl.java:476)
at oracle.apps.gmo.instruction.kiosk.webui.InstanceInstructionProcessCO.processFormRequest(InstanceInstructionProcessCO.java:398)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:827)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:385)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processFormRequest(OAPageLayoutHelper.java:1206)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processFormRequest(OAPageLayoutBean.java:1579)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1039)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1005)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:860)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:385)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processFormRequest(OAFormBean.java:395)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1039)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1005)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:860)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:385)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processFormRequest(OABodyBean.java:363)
at oracle.apps.fnd.framework.webui.OAPageBean.processFormRequest(OAPageBean.java:2997)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1885)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:550)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:438)
at _OA._jspService(_OA.java:212)

and pages more of errors

The problem occurs regardless of whether the user tries to Acknowledge six instructions at once, or Acknowledges five, saves, closes the form, and then tries to Acknowledge a sixth instruction.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Operator Workbench
2. Acknowledge six instructions, with comments


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the instructions.

Cause

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