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Require Reason Window Does Not Open When Decreasing Ordered Quantity (Doc ID 2689435.1)

Last updated on JULY 19, 2020

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When reducing quantity on a booked order line there is no reason code required to be entered by the application.  The Processing Constraint against the cancel action of a booked order line  is set to ‘Require Reason and Require History’ as it was in R12.1.3.
There has been no changes in the processing constraint during or after an upgrade from release 12.1.3 to release 12.2.9.  Reason Code is required only when line is Cancelled.  

 

EXPECTED BEHAVIOR

Expect that when quantity is reduced on a booked order line that the application requires a reason code to be entered.

 

STEPS

The issue can be reproduced with the following steps:

1) OM Super User Responsibility
2) Sales Order form, enter or query an existing order
3) Select order Line and decrease the ordered quantity

Changes

Code has been changed where the operation on reducing the  Order Quantity is now controlled by a new user defined system  parameter "Is Quantity Reduce a Cancel Operation"  ("OE_QUANTITY_REDUCE_CANCEL")

Current Code Changes in Package Body: OE_LINE_SECURITY

Function: ORDERED_QUANTITY

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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