Automatic Task Creation On Service Request Status Change Is Not Working In HTML Pages
(Doc ID 2690553.1)
Last updated on JULY 14, 2020
Applies to:Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.
Automatic Task creation on Service request status change is not working on the HTML page but works in forms.
The issue can be reproduced at will with the following steps:
1. Setup for Request Status Transition
Status Group Summary
2. Set Profiles
Service: Auto Generate Tasks - "Task Template Mapping" (at Site)
Service: Auto Generate Tasks on Service Request Status Transitions - "Yes" (at Site)
3. Open a Service Request for Update in Agent dashboard (HTML page)
4. Change the status to Waiting on Dispatch
No new task generated as it works in Forms.
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