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Duplicate Charge Lines Created In Charges Tab From Debrief (Doc ID 2690612.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
The Charge lines created are not matching the debrief lines. There are duplicate lines created for some debrief lines.

EXPECTED BEHAVIOR
-----------------------
Duplicate charge line shouldn't get created for single debrief line

STEPS
-----------------------
The issue cannot  be reproduced at will but occurs randomly with the following steps:
1. Navigate to (R) Service > Service Requests > Create Service Request
2. Create SR with Dispatch Task.
3. Click on Debrief and create the debrief line.
4. Complete/post the debrief line.
5. In the Service Request  form, click on Charges tab and click Auto Generate Button

Check the charge line created from Debrief.Observe that duplicates are created



Cause

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In this Document
Symptoms
Cause
Solution
References


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