My Oracle Support Banner

Non-shippable Lines Which Are A Part Of KIT Item Auto-closing Even If Hold Is Not Released (Doc ID 2690771.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

Qn1:Order 101NNNNN - item 9NN-000NNN-00N - AWAITING FULFILLMENT HOLD is not letting the line to close.
Order 101NNNN - item NN-000NNN-00N - AWAITING FULFILLMENT HOLD is not working

Why is there a difference between the two orders . First order is behaving as expected . Second order why is the hold not preventing the line from closing ?
Non-shippable virtual product items (if part of KIT) are closing automatically even if the AWAITING FULFILLMENT SYSTEMS HOLD is not released. But if the same non-shippable virtual product item is booked alone, then it is waiting at "Awaiting Invoice Interface - On Hold" status (which is the expected functionality). AWAITING FULFILLMENT SYSTEMS HOLD is not released in both the cases (as part of a KIT item and as standalone item).

Item 9NN-000NNN-00N is a non-shippable item . Firstly, we have booked item as part of KIT item on order. Secondly, we have booked item in a  standalone order. For both orders, AWAITING FULFILLMENT SYSTEMS HOLD has been applied normally. It is behaving normally in case of standalone order. But it case of KIT order, the line is auto-closing although Hold is not released.

Expected outcome : Non-shippable lines - if AWAITING FULFILLMENT SYSTEMS HOLD is applied and not released should not auto-close in both cases of KIT items and standalone item.

Please let us know why it not behaving as expected in case it is a part of KIT item.
 
Qn2:Why the same item is NOT eligible for invoice when it is a part of KIT , but same item is invoice eligible when booked standalone ? i have checked "INVOICEABLE ITEM" and "INVOICE ENABLED" attributes are both enabled for IMO and the specific IO.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.