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New Relationship Plan To Raise Alert Is Displaying Alert Name Rather Than Message (Doc ID 2691513.1)

Last updated on JULY 17, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Service Request Form

ACTUAL BEHAVIOR
---------------
New Relationship Plan to raise Alert is Displaying Alert Name rather than Message

EXPECTED BEHAVIOR
-----------------------
Customer Relationship Action Window should display Message Text in Service Request Form

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Applications
2. Go to Application Developer responsibility and Define new Message and run the concurrent Program Generate Messages
3. Go to Service Responsibility and Complete Setup for Process Definition, Action, and relationship plan all using the same name.
4. In the Relationship Plans Search Screen, search for the customer to which the plan is to be attached...Attach Relation Ship plan created to customer
5. Navigate to Service Request > Create Service Request
6.Enter Customer Name (for customer assigned to new relationship plan) Tab

Relationship Plan Alert is showing Message/Alert name rather than message content.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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