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History Tab In HTML Service Includes All Contents Regardless Of Display Format Is Selected (Doc ID 2692431.1)

Last updated on JULY 20, 2020

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Agent Dashboard

ACTUAL BEHAVIOR
---------------
The History tab in HTML Service includes all contents regardless of which display format is selected

EXPECTED BEHAVIOR
-----------------------
The History Tab in HTML Service includes Display functionality where it should be possible to either view details such as Notes in Summary (displays 1st line of the Notes) or Detail (display the entire content of Notes).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Customer Support Specialist responsibility
3. Navigate to Agent Dashboard and Open any Service Request and go to History tab

Observe that The History tab in HTML Service includes all contents regardless of which display format(Detail/Summary) is selected


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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