My Oracle Support Banner

Service Request Tasks Require Install at Address (Doc ID 269257.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Oracle Service - Version: 11.5.9

Symptoms

 When entering a Task within Service Request receive the following error:

"Install at Address must be entered."

You are not using the Installed Base Product at all.

Changes

 Responsibility: Customer Support

Navigation: Service Request --> Create Service Request --> Task Tab

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.