My Oracle Support Banner

Field Service Engineer Portal: Travel Distance Value Can Not Be Saved On The Task Debrief (Doc ID 2692814.1)

Last updated on JULY 24, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
---------------
Unable to save the travel distance on task debrief (CsfPoUpdateTaskPG).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in with Field Service Engineer Portal (FSTP) responsibility.
2. Open one task.
3. Go to Debrief tab.
4. Enter travel distance, travel start and travel end times.
5. Save.

Receive a message that the task has been updated successfully, but just the travel times are displayed.
Travel distance is null.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.