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Unable to query element in Element Description though element exists in Database and no change to the element is done (Doc ID 2692923.1)

Last updated on JULY 28, 2020

Applies to:

Oracle Payroll - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Element Types, Links, Entries

ACTUAL BEHAVIOR
---------------
Element 'XX Allowance' is not showing when queried (Ctrl+F11) in Element Description whereas the element exists in Element Entries with same name.

EXPECTED BEHAVIOR
-----------------------
Element should be seen in Element Description.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Total Compensation > Basic > Element Description
2. Query 'XX Allowance'
3. No data displayed

Cause

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In this Document
Symptoms
Cause
Solution


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