Error When Selecting An Instance In Contact Center
(Doc ID 2694485.1)
Last updated on JULY 31, 2020
Applies to:Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to select an Instance & clicking on the Install Base tab in Contact Center, the following error is displayed.
You cannot select multiple instances for this action. Please select a single instance to proceed
(R) Customer Support
(N) Customer Management > Contact Center
Search for customer.
Navigate to install base tab and select install base.
Navigate to notes tab and create a note.
Using the flash light search for 2nd customer
Navigate to the Install Base tab and select the install base record
go to Action drop-down and select “Create Service Request” and click “Go”
Users are getting error above in the status bar
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