My Oracle Support Banner

Unable to Author a Service Contract Which has a Different SLA Based on Cut-off Time of Day (Doc ID 2695446.1)

Last updated on JULY 28, 2020

Applies to:

Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

Users are unable to author a Service Contract which has a different SLA based on a "cut-off" time of day

For example: A customer has a cut-off time of 15:00 in Contract, so any SR logged before 15:00 is entitled to Reaction Time of 5 PM Next Business Day. However the Reaction Time SLA for any SR raised after 15:00 needs to be 5 PM Second Business Day.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.