Unable to Author a Service Contract Which has a Different SLA Based on Cut-off Time of Day
(Doc ID 2695446.1)
Last updated on JULY 28, 2020
Applies to:Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.
Users are unable to author a Service Contract which has a different SLA based on a "cut-off" time of day
For example: A customer has a cut-off time of 15:00 in Contract, so any SR logged before 15:00 is entitled to Reaction Time of 5 PM Next Business Day. However the Reaction Time SLA for any SR raised after 15:00 needs to be 5 PM Second Business Day.
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