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Primary Bill/Ship To Addresses Not Defaulting On Service Request When SR Created In Contact Center (Doc ID 2695977.1)

Last updated on AUGUST 04, 2020

Applies to:

Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

When setting the Profile Option "Service: Validate Bill To and Ship To LOVs":
By Account Sites, the addresses are not defaulted to the Service Request
details.

This happens when creating a service request in the Contact Center from the
Install Base tab > Actions > Create Service Request.

When creating the SR directly from the Create Service Request form the
addresses are populated correctly.

When the profile is set to at Party Sites the party site addresses populate
but not the Account Level.

These same settings work in the 12.1.3.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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