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Unable to enroll Employee in Savings Plan Enrollment (Doc ID 2696149.1)

Last updated on AUGUST 05, 2020

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Where trying to enroll one employee in Saving plan, the data is not coming and the system hangs.

EXPECTED BEHAVIOR
Should be able to enroll the employee in Saving plan

STEPS
The issue can be reproduced at will with the following steps:

1.US HRMS Manager> Benefits Service Center>
2.Date Track to July 1, 2020
3.Query employee
4.Drop down on ‘Desktop Activities’ to Savings Plan Enrollment
5.Press ‘Continue’ for the unrestricted
6.No data is ever retrieved, system hangs up.

This does not happen for all employees, it is isolated.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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