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Payment Deferral Issue, System does not Generate Credit Memos for Invoices (Doc ID 2696333.1)

Last updated on JULY 30, 2020

Applies to:

Oracle Lease and Finance Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Lease Authoring

ACTUAL BEHAVIOR
---------------
After applying Payment Deferral Patch, during QA testing we have observed the following issue:

When deferring payments, if invoices have already been generated for those periods, the system does not create credit memos.

EXPECTED BEHAVIOR
-----------------------
Expect the system to generate Credit memos for those invoiced months during the deferral period.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Take a booked contract
2. Bill up until today
3. Create a restructure Request batch and include the booked contract
4. Defer for 3 months
5. Process the request in draft mode
6. Then Finalize draft
7. Run billing and observe the Credit Memos are not generated.


Cause

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In this Document
Symptoms
Cause
Solution
References


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