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Configurator Rules Are Not Working When Selecting Configurations in OM (Doc ID 2696908.1)

Last updated on AUGUST 09, 2020

Applies to:

Oracle Configurator - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Runtime UI

Option classes of models are not defaulting as per defined rules (resulting in incorrect configuration), when customer attempts to configure a Model Item ordered in a sales order line.
This issue occurs only when the Configurator is selected from sales order form and does not occur inside Configurator developer, when clicking Test Model.

Option classes should default , as per defined rules irrespective of whether Configurator is accessed from Sales Order or Configurator developer. 

The issue can be reproduced at will with the following steps:
1. Login to Oracle Applications
2. Create BOM for model XYZ in org A.
3. Copy BOM from organization A to org B.
4. Import model into Configurator from org A.
5. Create a Configurator rule for model XYZ
6. Generate logic.
7. Verify the new rule is effective in Configurator developer when doing Test Model.
8. Create a new publication.
9. Submitted Process a Single Publication program.
10. Navigate to Order Management from org B and open Configurator from Sales Order form. Select options, the rule is not working.


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