When Attempting To register A New Supplier, The Following Error Occurs: "ORA-20001: Oracle Internet Directory is not registered correctly" (Doc ID 2698288.1)

Last updated on AUGUST 06, 2020

Applies to:

Symptoms

When attempting to register a new supplier, the following error occurs.

ERROR
-----------------------
Error page
You have encountered an unexpected error.

oracle.apps.fnd.framework.OAException:
java.sql.SQLException: ORA-20001: Oracle Internet Directory is not registered correctly. Please contact your System Administrator. ORA-06512:
at "APPS.APP_EXCEPTION", line 72 ORA-06512:
at "APPS.FND_USER_PKG", line 4445 ORA-06512:
at line 1
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.pos.util.SSOUtil.testUserName(SSOUtil.java:100)
at oracle.apps.pos.registration.webui.AdminRegCO.processFormRequest(AdminRegCO.java:831)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:924)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:424) at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processFormRequest(OAPageLayoutHelper.java:1548) at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processFormRequest(OAPageLayoutBean.java:1598) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1136) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1102) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:957) at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:424) at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processFormRequest(Unknown Source) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1136) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1102) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:957) at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:424)
at
.
.
## Detail 0 ##
java.sql.SQLException: ORA-20001: Oracle Internet Directory is not registered correctly. Please contact your System Administrator. ORA-06512:
at "APPS.APP_EXCEPTION", line 72 ORA-06512:
at "APPS.FND_USER_PKG", line 4445 ORA-06512:
at line 1 at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:462)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:405)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Responsibility: "Supplier Administrator"
2. Supplier User Creation
3. Register Supplier User
4. Afterwards, you fill out the form accordingly
5. See the error
Error page
You have encountered an unexpected error.

Cause

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