Repair Actual Lines Are Booking On Different Sales Order
(Doc ID 2698942.1)
Last updated on AUGUST 12, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Depot Repair
ACTUAL BEHAVIOR
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Repair actual line getting booked on a different sales order than the one on on logistic lines. When Repair Order is created, system creates a sales order and line for RMA under it. When Order is booked, repair actual line is booking under new sales order. Earlier the RMA line ,ship-line and and repair actual lines used to book under same sales order and this issue started happening after Patch#30223751
EXPECTED BEHAVIOR
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Expect not to have different Sales Order for one Repair Order.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create Service Request, Repair Order.
2. Create Logistics lines, interface them to OM.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |