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Repair Actual Lines Are Booking On Different Sales Order (Doc ID 2698942.1)

Last updated on AUGUST 12, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Depot Repair

ACTUAL BEHAVIOR
---------------
Repair actual line getting booked on a different sales order than the one on on logistic lines. When Repair Order is created, system creates a sales order and line for RMA under it. When Order is booked, repair actual line is booking under new sales order. Earlier the RMA line ,ship-line and and repair actual lines used to book under same sales order and this issue started happening after Patch#30223751

EXPECTED BEHAVIOR
-----------------------
Expect not to have different Sales Order for one Repair Order.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request, Repair Order.
2. Create Logistics lines, interface them to OM.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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