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Instance Hangs On Accessing ChRM Offer Checkbook Page (Doc ID 2699531.1)

Last updated on AUGUST 12, 2020

Applies to:

Oracle Trade Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms



Instance Hangs on accessing ChRM Offer Checkbook page

Performance issue with ChRM Offers page
We are still having issues with ChRM Offer Pages


This issue happens for ALL Offers irrespective of the type of offer or amount accrued.
 

 

ERROR
-----------------------
Failure of Web Server Bridge




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to ChRM responsibility
2. Offer screen
3. Checkbook Tab
4. Click on Earned/Utilized Amount
No response from the system. After a long wait getting "Failure of Web Server Bridge"




Cause

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In this Document
Symptoms
Cause
Solution
References


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