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Advance Exchange When The Customer Sends The Product For Repair Need To Mark It As Refurbished (Doc ID 2700224.1)

Last updated on AUGUST 14, 2020

Applies to:

Oracle Depot Repair - Version 12.2.9 and later
Information in this document applies to any platform.

Goal

This is a item returned as it was Advanced Replaced by the product group. If customer repairs/refurbishes it is now a used item, and needs to be put into stock as a "R" suffix. Customer needs a solution to return it to stock as the R item without losing the instance history.
Advance exchange when the customer sends the product for repair need to mark it as refurbished once they repair it .
How should customer do it?  Can this be automated ?
Is there a solution as customer wants to maintain item instance history
 

Solution

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In this Document
Goal
Solution


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