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Subsequent Life Event Cuases Primary Care Providers (PCP) to be End Dated (Doc ID 2701156.1)

Last updated on APRIL 26, 2021

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After processing subsequent life events, the Primary Care Provider (PCP) information for dependents is lost.

EXPECTED BEHAVIOR
-----------------------
Expect subsequent life event processing to have on impact on PCP data.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query an employee.
3. Process a life event, enroll in a medical plan, and designate a contact.
4. Add a PCP for the contact and close the life event.
5. On a later date, process a subsequent life event.
PCP data previously entered is gone.

Cause

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In this Document
Symptoms
Cause
Solution
References


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