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The Same Service Items on a Sales Order are Not Consolidating Under the Same Service Line on the Service Contract (Doc ID 2701234.1)

Last updated on AUGUST 19, 2020

Applies to:

Oracle Service Contracts - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

Find that adding the same Service Item on a Sales Order multiple times is creating multiple Service Lines on the Service Contract rather than merging them together. Expect that there will be one Service Line created for each Service Item.

Steps
1. Create a Sales Order having the same Service Item covering different products.
2. Book and ship the order.
3. Run the Service Contracts Order Processing program.
4. Note that the contract is created with multiple Service Line with the same Service Item.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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