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ISO Stuck Awaiting Reprice - Pricing Error Status After Shipment (Doc ID 2701426.1)

Last updated on AUGUST 16, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

When attempting to progress sales order to invoicing the Internal Sales Order (ISO)
transactions stuck with Awaiting Reprice - Pricing error status after Shipment and
the following error occurs.

ERROR
-----------------------
Line Processing Messages
Hold source already exists.
Unit List Price is required on a booked order line.
Exceptions occurred while pricing, query your order in message processing window
to see the exceptions... 291209 and EA not on XXX IC PRICE LIST XXX


STEPS
-----------------------
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order = nnnn636
3. Header: Booked
  Header WF: Close - Order Close - Wait For Line Notified
4. Line: REPRICE_PRICING_ERROR
  Line WF: Reprice - Line Reprice- Eligible Notified
5. WDD tables show that Shipped
  INI = Y
  OMI = Y


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot progress the sale order to closure to to
the order being stuck in REPRICE_PRICING_ERROR.

Changes

 Seeded workflow was changed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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