No Provision In The System To Enter/Modify The HSN Code Value In Process Recovery Form (Doc ID 2701962.1)

Last updated on MARCH 29, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Business case:

1. Supplier sends the tax invoice with HSN code value: 000x (e.g) for a particular Item (Item1)
2. Whereas, business has the setup of this iitem for this HSN code with a 12 digit value (e.g. 000xuuuuuuuu)
3. Due to this, the actual HSN code value of tax invoice will not match with the system setup value and they may failing the matching criteria in further processing.
4. Currently, this can be handled by updating the HSN code value during transactions flow. But, this is not acceptable to the business as the tax team is different from the receiving team.

EXPECTED BEHAVIOR
-----------------------
Requirement: Open the HSN code value for editing in the process recovery form. (this value is not editable right now)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (N)->Purchasing Manager
2. Create a receipt of a supplier.
3. Navigate to the Process claim form.
Observe the issue.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.