My Oracle Support Banner

Error When Adding A Note To Service Request In ISupport (Doc ID 2702445.1)

Last updated on AUGUST 19, 2020

Applies to:

Oracle iSupport - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Service Request

Following Error message shown in iSupport when opening an SR straight away under Add a Note section

ERROR
-----------------------
"No Message found!"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications as an iSupport user
2. Create a Service Request (SR)
3. Submit SR and enter note text on existing SR in iSupport
4. Click Update
=> Above Error visible under "Add a note" section*



 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.