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Inactive Customer Items Cross Can Be Used In RMA Sales Order, Which Is Not Correct (Doc ID 2703165.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Order Management - Version to 12.2.10 [Release 12.1 to 12.2]
Information in this document applies to any platform.


When creating an RMA, both active and inactive items are available. The user can mistakenly select an inactive customer item.
Why are inactive customer items available to be used in RMA sales orders?


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