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Updated Bill to and Ship To locations in contracts are ignored when pushed to AR for invoicing (Doc ID 2704872.1)

Last updated on AUGUST 27, 2020

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

'Bill to' and 'Ship to' locations have been updated at header level for a contract. 

When the contract was invoiced for the next periods the 'Bill to' information in the AR interface is still showing as old value and the 'Ship to' is coming as Null.


Expected behavior:
When the contract is invoiced the 'Bill to' and 'Ship to' information in the AR interface should show new values.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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