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Getting JBO-26041 Error While Saving Debrief Lines In Field Service Technician Portal After Upgrade To 12.2.9 (Doc ID 2707074.1)

Last updated on NOVEMBER 16, 2020

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms



After upgrading to 12.2.9 users receiving errors on the Field Service Technician and Administrator Portal

ERROR
-----------------------

You have encountered an unexpected error. Please contact your System administrator for assistance.

EXCEPTION DETAILS

----------------------------

fnd.framework.OAException oracle.jbo.DMLException: JBO-26041: Failed to post data to database during "Rollback to Savepoint": SQL Statement "null".

STEPS
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The issue can be reproduced at will with the following steps:
(R) Field Service User
(N) Field Service Technician Portal
• Enter Material
• Enter Labor
• Change the task assignment status.
Click on Save

The page errors & the Task does not get saved.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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