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Cannot Edit Email Centre Processing Rules.Get Error "Notification Template must be selected" (Doc ID 2707095.1)

Last updated on SEPTEMBER 07, 2020

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Setup and Configuration

Getting the following error when trying to edit Email Centre Processing Rules



ERROR
-----------------------

Notification Template must be selected


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Email Center Administrator responsibility
3. Navigate to Email Center Administration>Administration >Rules Library
4.Click on an existing Auto Processing rule
5.Try to change the data in the “Value” field .

When trying to select the Notification Template, Able to find it in the list of values, but it doesn’t pull
through to the field and see the above error




Cause

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In this Document
Symptoms
Cause
Solution
References


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