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Cannot Edit Email Centre Processing Rules.Get Error "Notification Template must be selected" (Doc ID 2707095.1)

Last updated on SEPTEMBER 07, 2020

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Setup and Configuration

Getting the following error when trying to edit Email Centre Processing Rules


Notification Template must be selected

The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Email Center Administrator responsibility
3. Navigate to Email Center Administration>Administration >Rules Library
4.Click on an existing Auto Processing rule
5.Try to change the data in the “Value” field .

When trying to select the Notification Template, Able to find it in the list of values, but it doesn’t pull
through to the field and see the above error


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