My Oracle Support Banner

Common Issues and Troubleshooting the Projects Enterprise Command Center (ECC) (Doc ID 2707407.1)

Last updated on JUNE 23, 2021

Applies to:

Oracle Project Costing - Version 12.2.4 and later
Information in this document applies to any platform.

Purpose

This document is intended to provide troubleshooting assistance to resolve common, known issues with the Projects Enterprise Command Center.

 

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 Common Issues:
 Issue 1:  When running the data load programs all/some projects are not selected for processing.
 Issue 2:  The Projects Costing Budgetary Control Dashboard does not display any data.
 Issue 3: Not all projects are not displayed in the dashboards.
 Issue 4: The ECC is not Operating Unit (OU) specific.
 Issue 5: Changes on existing transactions or new transactions are not displayed on the dashboard.
 Questions:
 Question 1: What value should the profile option ‘PA: Enterprise Command Center Expenditure Data Load (YYYY/MM/DD)’ be set to at the site level?
 Question 2: What does the profile option ‘PA: Enterprise Command Center Expenditure Data Load (YYYY/MM/DD)’ determine?
 Question 3:  What is the difference between Incremental load and Full load?
 Question 4:  Where should a user submit the load program?
 Question 5:  What are the load programs that are currently available for Projects?
 Question 6:  What are the datasets associated with the Projects Costing and Accounting ECC Data Load (PAECCCADLCP)?
 Question 7:  What are the datasets associated with the Projects Costing Budgetary Control ECC Data Load?
 Question 8:  Which dashboards utilize the data that is loaded when running the Projects Costing and Accounting ECC Data Load?
 Question 9:  Which dashboards utilize the data that is loaded when running the Projects Costing Budgetary Control ECC Data Load?
 Question 10:  How to find the most current version of the Enterprise Command Center (ECC) available?
 Question 11:  How to determine the version of the Enterprise Command Center (ECC) that is installed?
 Question 12: What is the maximum number of active projects displayed in the Project Costing ECC Dashboard for a key member on the project(s)??
 Troubleshooting 
 Tip 1: To improve performance with the initial load process check the following:
 Tip 2: To confirm if data is being processed by the load process, do the following:
 Tip 3: To generate a trace for the parent program and child programs when performance issues are encountered do the following:
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.