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Wrong Task Details Displayed After Updating Service Request Task (Doc ID 2707528.1)

Last updated on SEPTEMBER 03, 2020

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
Find that when a task from a service request that has several tasks is updated, the details of the first task on the service request are displayed instead of the details of the updated task.

EXPECTED BEHAVIOR
-----------------------
Expect to have the correct task details displayed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request with several tasks.
2. Update one of the tasks and save.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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